FAQs
Questions before your order
Fast answers to what people ask most. Can't find what you need? Email [email protected] — a real person answers in one business day.
Shipping & delivery
How discreet is shipping?
Plain box, no logos, no brand marks, return address shows 'LV Group, LLC.' Customs labels also use the parent company name for privacy.
How fast does it ship?
Standard US shipping is 2–4 business days, free on all orders. Expedited (1–2 days) is available at checkout. International orders ship in 5–10 business days with duties prepaid.
Do you ship internationally?
Canada, the UK, Australia, and the EU. Duties are paid upfront so there are no surprise charges at delivery.
Returns & warranty
What's the return policy?
30 days, full refund, free return shipping. We accept returns on used items too — refunds don't depend on condition. Returned devices are recycled, never resold.
How long is the warranty?
Two years on every device. Covers manufacturing defects, motor failure, battery degradation, and silicone separation. We replace or repair at no cost.
What if my device arrives damaged?
Email [email protected] with a photo and order number. We ship a replacement the same day in most cases, with a prepaid label to return the original.
Materials & safety
What's it made of?
FDA-registered medical-grade platinum-cured silicone, polycarbonate core, lithium-ion battery. Phthalate-free, BPA-free, latex-free. Full details on each product page.
Is it waterproof?
Yes — IPX7 rated, fully submersible up to 1 meter for 30 minutes. Safe for shower, bath, or pool use.
How quiet is the motor?
33–48 dB depending on intensity — quieter than a soft whisper. Independently verified by an audiology lab.
Using your device
How long does the battery last?
Up to 120 minutes per charge, depending on intensity. Charges fully in 90 minutes via the included USB-C magnetic base.
How do I clean it?
30 seconds of warm water, a drop of mild cleanser, pat dry. Full guide on the [Care & Cleaning](/care) page.
Can I travel with it?
Yes — TSA-friendly, included silk pouch, travel lock (hold the button for 5 seconds) prevents accidental wake-ups.
Missing an answer? Email [email protected] — we add new FAQs every week based on what customers ask.